ADOPTION EDUCATION, LLC

FREQUENTLY ASKED QUESTIONS

REGISTRATION AND PAYMENT
What is the cost to take the courses?
How do I pay?
If I pay by e-check through PayPal, can I take the courses before my e-check clears?
Is there a separate fee to receive a certificate?
Why did I not receive my confirmation with my UserID and Password?
Help! I just paid and my sign-on does not work!
How do I change my e-mail address?
What do I do if I forgot my username and/or password?
How long can I access my Adoption Education account?
Help! My account is expiring but I have not finished my courses!

COURSE QUESTIONS
Are your courses Hague compliant?
Do I need to take all of the "Regional Considerations" courses?
The region I am adopting from is not included with your courses. Do I still need to take the course? What other region should I take?
The country I am adopting from is not a Hague country. What courses should I take?
I am pursuing a domestic adoption. What courses should I take?
Will I receive a separate certificate for each course or one certificate for all courses?
How long must I wait to receive the certificate once I’ve completed the required courses?
Can I take the courses in any order?
Can I demo your courses?
Once I've completed a course, can I go back and re-read some information?
How do you know that I've completed a course and the quiz?
I registered using one email address but I am sending you emails from another. Is that a problem?
What if it takes me less than a few hours to complete all the courses?
Can I print your online courses?
My PayPal account is under my maiden name but my account registration is under my married name. Which name will appear on my certificate?

AGENCY QUESTIONS
My agency requires my spouse and I to receive separate certificates. Do we need to pay separate fees too?
My agency referred me to your website but they are not listed in the drop down window on the registration screen.
Does my agency receive a copy of the certificate(s)?
Do I need to be affiliated with an agency to take a course?

TECHNICAL ISSUES
Do I need a high speed internet connection to read the courses?
What do I do if I can't get a feature of the website to work?
Help! I am having problems e-mailing the certificate request when I click on CLICK HERE TO REQUEST YOUR CERTIFICATE!
When I am taking the tests sometimes I am on my home computer and sometimes I am on my office computer so you are receiving email confirmations from two different email addresses. Is this OK?
Can I bookmark the last page accessed so I can return directly to it the next time?
I do not have an email address or access to a computer. How do I complete your courses?

OTHER QUESTIONS
How do I find out about the post-adoption reporting requirements of the country I will be adopting from?
I am a social worker; can I use your courses for CEUs?

REGISTRATION AND PAYMENT
Q What is the cost to take the courses?
A-1 For prospective adoptive parents
To purchase a package of 11 courses (which meet the Hague requirements) the cost per pre-adoptive individual or couple registering is $120. To purchase individual courses, the cost per pre-adoptive individual or couple registering ranges from $20-$40 per course, depending upon the course. This fee includes the certificate[s] showing successful completion of each course.
For clients of agencies that require separate certificates - In order to meet your agency's educational requirements, the prospective adoptive parents are asked to read the courses separately and must receive two separate certificates. To comply with this policy, couples must register individually for separate accounts and pay SEPARATE FEES. If you have questions about this policy, please check with your social worker directly.
A-2 For social workers and other adoption agency professionals
To purchase a package of 11 courses (which meet the Hague requirements) the cost is $200. To purchase individual courses, the cost is $20-$40 per course, depending upon the course. This fee includes the certificate[s] showing successful completion of each course.

Q How do I pay?
A-1 The fee is paid online through PayPal.
A-2 Another payment option, for those who do not want to use PayPal, is to pay by check or money order. For personal checks, cashier's checks and bank money orders, there is a 10 day hold. There is no hold for Postal Money orders. You can mail your payment to Adoption Education, LLC, P.O. Box 2180, Milford, CT 06460. You must include your phone number and e-mail address with your payment. We will e-mail you when your payment has cleared and your account has been activated. If payment is returned to us for 'insufficient funds' we reserve the right to notify your agency.

Q If I pay by e-check through PayPal, can I take the courses before my e-check clears?
Although you will have a userid and password, you can not access the courses until the check clears (generally 4 business days).

Q Is there a separate fee to receive a certificate?
No, the $120 registration fee includes the Certificate.

Q Why did I not receive my confirmation with my UserID and Password?
A-1 You may have entered an incorrect e-mail address. If you suspect you typed your e-mail address incorrectly, e-mail us with your correct e-mail address and we will forward your confirmation.
A-2 Our e-mail (info@adopteducation.com) may be blocked by your e-mail program. Update your spam blocker and address book to permit incoming e-mails from our e-mail address. E-mail us when you have made this update and we will forward your confirmation.
A-3 You may have registered under another email account (work, spouse, etc) that you neglected to check for new mail after you paid.

Q Help! I just paid and my sign-on does not work!

PLEASE LOG OUT AND CLOSE YOUR BROWSER.

THEN REOPEN YOUR BROWSER AND LOG BACK IN TO BEGIN TAKING YOUR COURSES.

IF YOU DO NOT FOLLOW THESE INSTRUCTIONS, YOU WILL BE DENIED ACCESS!!!!!!

If you still can not access your courses, contact us at info@adopteducation.com or call us at (203) 371-5787 between 9am-4pm EST for technical assistance questions. Please leave a call-back number and the best time to reach you. We will respond to your telephone call within 24 hours.

Q How do I change my e-mail address?
Click on the UPDATE MY ACCOUNT link on the right-hand side of any page of www.adopteductation.com.

Q What do I do if I forgot my username and/or password?
Click on the FORGOT MY PASSWORD link on the right-hand side of any page of www.adopteductation.com. Type in your e-mail address and your password will be sent to you. If your e-mail address has changed, contact us at info@adopteducation.com. Please do not set up a new registration.

Q How long can I access my Adoption Education account?
You can return to the courses at any time for a period of one year from registration. Once your account expires, we will not extend your account if you have received your certificate.

Q Help! My account is expiring but I have not finished my courses!
Please contact us to discuss. We understand that the path to adoption is unpredictable. We will consider extending your account at no charge.

COURSE QUESTIONS
Q Are your courses Hague compliant?
Yes. Unless otherwise directed by your agency, you must take all of the courses in the "Hague Courses Package" in order to meet the 10 hour requirement set by Hague.

Q Do I need to take all of the "Regional Considerations" courses?
Please check with your agency. In all likelihood, they will only require that you take the course pertaining to the country from which you plan to adopt.

Q The country I am adopting from is not included with your courses. Do I still need to take the course? What other country should I take?
Please check with your agency.

Q The country I am adopting from is not a Hague country. What courses should I take?
Please check with your agency.

Q I am pursuing a domestic adoption. What courses should I take?
Please check with your agency.

Q Will I receive a separate certificate for each course or one certificate for all courses?
You will receive one certificate for all courses after you successfully complete the coursework to comply with your agency’s pre-adoption training requirements. The certificate will list the courses you have completed, the number of credit hours and the date of the last course completed.
NOTE: Since some agencies do not require all courses to be completed, we are asking that you continue to email us after each quiz you complete but that you notify us when you have completed your last course at which time we will issue your certificate.

Q How long must I wait to receive the certificate once I’ve completed the required courses?
If your account information is up to date, including the name of your agency, the certificate will be e-mailed to you within three business days of successful completion of the final quiz. The Certificate will arrive via e-mail in a PDF format. This PDF certificate can then be printed. Your agency will be notified at the same time and receive a copy of your certificate.

Q Can I take the courses in any order?
Yes.

Q Can I demo your courses?
Only staff affiliated with an adoption agency or professionals in the adoption field can demo our courses.

Q Once I've completed a course, can I go back and re-read some information?
Yes, you can return to the courses at any time for a period of one year from registration.

Q How do you know that I've completed a course and the quiz?
Our database keeps track of your progress and the receipt of your certificate.

Q I registered using one email address but I am sending you emails from another. Is that a problem?
There is no problem sending us emails from a different email address because we track your progress by your userid, not the email account you are emailing from. However, if your second email address does not obviously identify you, please include your name in the email. Otherwise we will email you, asking for “ID”.

Q What if it takes me less than a few hours to complete all the courses?
Your agency expects you to be trained and prepared for your impending adoption; the Hague International Treaty mandates training for most international adoptions. If you ‘speed read’ through the materials and/or skip right to the quizzes, our system will ‘red flag’ your account; and your agency will be notified. Your agency may require that you re-read the courses.

Q Can I print your online courses?
All courses can be downloaded as a pdf document and printed. The printable versions of our online courses are protected by copyright laws and are for your use only. Printing the courses can be beneficial in allowing you to study without having to read from your computer screen. However, you must sign back on to take the quiz for each course.
No copying, publishing or redistribution of ANY course is permitted without the express, written consent of Adoption Education, LLC.

Q My PayPal account is under my maiden name but my account registration is under my married name. Which name will appear on my certificate?
Your certificate will print with whatever name you entered on your Adoption Education registration page. We do not use the name on the PayPal accounts because it is frequently a maiden name or a business name. And sometimes it belongs to a teenage child, a parent or someone unrelated to the user!

AGENCY QUESTIONS
Q My agency requires my spouse and I to receive separate certificates. Do we need to pay separate fees too?
Yes, both you and your spouse will need to open up separate accounts and pay for the courses separately. You also will need to read the courses separately and take the quizzes separately.

Q My agency referred me to your website but they are not listed in the drop down window on the registration screen.
We need to contact your agency. Please email us at info@adopteducation.com and include the following information: Name of agency, contact person, e-mail address, telephone number.

Q Does my agency receive a copy of the certificate(s)?
Yes, the certificate is e-mailed to both you and your agency(ies). Please include your social worker(s) e-mail address when completing the registration information.

Q Do I need to be affiliated with an agency to take a course?
No, please select "NONE" as an agency choice.

TECHNICAL ISSUES
Q Do I need a high speed internet connection to read the courses?
The courses were designed without any fancy bells and whistles. You do not need special flash players or audio players to view the courses. In addition, all courses have an optional hardcopy printout in PDF format. However, you must complete the quiz on-line.

Q What do I do if I can't get a feature of the website to work?
Contact us at info@adopteducation.com or call us at (203) 371-5787 between 9am-4pm EST for technical assistance questions. Please leave a call-back number and when is the best time to reach you. We will respond to your telephone call within 24 hours.

Q Help! I am having problems e-mailing the certificate request when I click on CLICK HERE TO REQUEST YOUR CERTIFICATE!
To expedite receipt of your certificates, please send us an e-mail directly from your personal e-mail account with the name of the certificate in the Subject line. Include the date of completion if you are sending the e-mail on a different day. If the e-mail address is different than the one you registered with, be sure to include your name in the e-mail.

Q When I am taking the tests sometimes I am on my home computer and sometimes I am on my office computer so you are receiving email confirmations from two different email addresses. Is this OK?
Yes. It does not matter which computer you use or which email you are sending from. Your userid is unique and that is what we track. Most users who send us email from a different email address do identify themselves in the email, though some do forget. If we can't figure out who the email is from, we will reply and ask for "ID".

Q Can I bookmark the last page accessed so I can return directly to it the next time?
Yes, you can bookmark any page. However, once the browser is closed and you visit the page again, you will be prompted for your username and password.

Q I do not have an email address or access to a computer. How do I complete your courses?
If possible, you can use a friend’s, family’s or social worker’s email address to register and their computer to read the courses online. There also is an option to print them out on hard copy. Most libraries have public computers.
Payment can be sent via personal checks, cashier’s checks and bank money orders.
If none of these options are available to you, please contact us.

Q How do I find out about the post-adoption reporting requirements of the country I will be adopting from?
Your adoption agency is required to provide this information to you. You must contact them directly to obtain this information.

Q I am a social worker; can I use your courses for CEUs?
We are presently working toward having the NASW approve the courses for CEU credits. If you would like to take the courses now and obtain certificates, notwithstanding the absence of NASW's approval, contact us to learn how.

Updated 10/12/09